Christian Østergaard Madsen
Christian is postdoctoral researcher in a joint research project between the IT University of Copenhagen and the Danish Pension Fund ATP. He holds a Master’s degree in Media Science from the University of Copenhagen, and a Ph.D. from the ITU University of Copenhagen. His research focuses on service design, citizens’ channel choice and multichannel management in cross-organizational settings. He has published in Government Information Quarterly, the Electronic Journal of e-Government and conference proceedings for the IFIP Electronic Government conference.